Shipment Policy

Effective Date: January 8, 2025

At Chopglasnii, we are committed to delivering your sports equipment and related products in a timely, reliable, and safe manner. This Shipment Policy outlines our shipping practices, delivery times, and related terms for customers ordering from our website.

1. Shipping Locations

Currently, we offer shipping within the United States. For international orders, please contact us directly at info@chopglasnii.com for availability and additional shipping details.

2. Shipping Methods

We partner with trusted carriers to provide fast and reliable shipping services. The available shipping methods and associated costs will be displayed during checkout based on your delivery address and order size. Shipping methods may include:

Standard Shipping: Delivery time varies based on your location. Typically, standard shipping may take 5-7 business days.
Expedited Shipping: For faster delivery, we offer expedited shipping options (e.g., 2-day or overnight shipping) at an additional cost. Delivery times are provided during checkout.
Free Shipping: We offer free standard shipping for orders over a certain amount. The minimum purchase requirement for free shipping will be clearly stated on our website during promotions.

3. Shipping Costs

Shipping charges are calculated based on the weight, dimensions, and destination of the products in your order. You will be able to view the estimated shipping cost before completing your purchase at checkout. The total shipping fee will be added to your order and included in your final payment.

Free Shipping: For eligible orders, we offer free standard shipping. The criteria for free shipping may vary and will be communicated on our website during promotions.
Additional Fees: International orders or special shipping requests may incur extra charges (such as customs duties or taxes) that are the responsibility of the customer.

4. Processing Time

We aim to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days of receipt of payment. Please note that during high-demand periods, such as holidays or promotional events, order processing times may be longer.

Order Processing: After you place an order, you will receive an order confirmation email. Once your order is shipped, you will receive an email with tracking information.
Backordered Items: If any items in your order are out of stock or backordered, we will notify you immediately. You can choose to cancel the out-of-stock items or proceed with a partial shipment.

5. Delivery Times

Estimated delivery times will depend on the shipping method and destination:

Standard Shipping: Typically, orders will arrive within 5-7 business days from the date of shipment, though this may vary depending on your location.
Expedited Shipping: Expedited shipping methods can reduce delivery times to 2-3 business days for most U.S. addresses.
Overnight Shipping: If you select overnight shipping, your order will be delivered on the next business day after shipment (excluding weekends and holidays).
Delayed Deliveries: Delivery times are estimates and may be impacted by weather conditions, carrier delays, or other unforeseen events. We are not responsible for delays caused by third-party carriers.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery directly on the carrier’s website.

Tracking Updates: Please note that it may take up to 24 hours after shipment for the tracking information to be updated in the carrier’s system.
Issues with Tracking: If you experience any issues with tracking or have concerns about your shipment, please contact our customer support team at info@chopglasnii.com, and we will assist you promptly.

7. Delivery Address

Please ensure that your shipping address is complete and accurate when placing an order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Address Changes: Once your order is placed and processed, it may not be possible to modify the shipping address. If you need to make a change, please contact us immediately, and we will do our best to accommodate the request.

8. Shipping to P.O. Boxes and APO/FPO Addresses

We do offer shipping to P.O. Boxes and APO/FPO addresses. However, please note that delivery times for these addresses may be longer than for standard street addresses, and some shipping options may be limited.

9. Damaged or Lost Shipments

While we take care to ensure that your items are properly packed and shipped, sometimes items may be damaged during transit or may go missing. If you receive a damaged package or if your shipment does not arrive within the estimated delivery time, please contact our customer support team immediately at info@chopglasnii.com.

Damaged Items: If your item arrives damaged, please retain all packaging and contact us within 7 days of receiving your shipment. We will arrange for a replacement or refund, as appropriate.
Lost Shipments: In the case of lost shipments, we will work with the carrier to resolve the issue. Please contact us within 14 days of the expected delivery date to report a missing package.

10. Shipping Restrictions

International Orders: While we primarily ship within the U.S., international shipping may be available on a case-by-case basis. Please contact us directly for international order inquiries, including shipping rates, customs duties, and other fees.
Shipping Limitations: Some products may be restricted from certain locations due to size, weight, or legal regulations. We will notify you if any items in your order cannot be shipped to your address.

11. Contact Us

If you have any questions or concerns regarding shipping, delivery times, or any other shipping-related issues, please feel free to contact us. Our customer service team is here to assist you.

Chopglasnii
Street: Po Box 180 Whitewright, Texas
Phone: (903) 364-2055
Email: info@chopglasnii.com
Website: chopglasnii.com