Sales Policy

Effective Date: January 8, 2025

At Chopglasnii, we aim to provide the best products, services, and customer experience. To ensure clarity and transparency, we’ve outlined our sales policy below. By purchasing from Chopglasnii, you agree to comply with the terms of this policy.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to keep our inventory up to date, we cannot guarantee that an item will be in stock at all times. If an item is out of stock or unavailable, we will notify you as soon as possible and provide alternatives or the option to cancel your order.

2. Pricing

All prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to provide accurate and up-to-date pricing, but errors may occur. In the event of a pricing error, we will notify you before processing the order, and you may choose to accept the corrected price or cancel the order.

  • Sales Tax: Sales tax is applicable based on your shipping address and will be added to the total order cost at checkout.
  • Discounts and Promotions: Any discounts or promotional offers are subject to specific terms and conditions. Discounts may not be applied retroactively to past orders, and some offers may have expiration dates.

3. Order Confirmation and Processing

After placing an order, you will receive an order confirmation via email, which will contain your order details. Please review this information carefully to ensure accuracy. Orders are processed promptly, but please note that processing time may vary depending on product availability, order volume, and payment verification.

  • Order Modifications or Cancellations: Once your order is confirmed, it begins processing immediately. Therefore, we cannot guarantee that we can modify or cancel your order once it has been placed. If you need to make changes, please contact us at info@chopglasnii.com as soon as possible, and we will do our best to accommodate your request.

4. Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, MasterCard, American Express, Discover)
  • Debit cards
  • PayPal
  • Other payment methods, which may be added as options in the future

Payment is required at the time of purchase, and your order will not be processed until payment has been successfully confirmed. In case of any payment issues, we will notify you immediately, and your order will remain pending until resolved.

5. Shipping and Delivery

We offer shipping within the United States. International orders may be considered on a case-by-case basis. Shipping rates are calculated at checkout based on your location and the size/weight of your order.

  • Processing Time: Most orders are processed within 1-2 business days. However, during peak seasons or promotional periods, processing times may be longer.
  • Delivery Times: Estimated delivery times will vary depending on your location and the shipping method selected. Delivery times are not guaranteed and may be subject to delays due to circumstances beyond our control (e.g., weather, carrier delays).
  • Tracking: Once your order ships, you will receive a tracking number to monitor the progress of your delivery.

6. Returns, Exchanges, and Refunds

We offer a 30-day return policy for most items, provided they are in their original, unused condition with packaging intact. If you are unsatisfied with your purchase, you can return or exchange the item by following our Return and Refund Policy.

  • Defective or Damaged Items: If you receive a defective or damaged product, please contact us immediately, and we will provide a full refund or replacement.
  • Non-Returnable Items: Some items, such as personalized products or final sale items, are not eligible for return or exchange. Please review our full return policy for details.

7. Order Limits

We may impose quantity limits on certain items, especially if they are in high demand or on sale. If your order exceeds the allowable limit, we will notify you, and the excess items will be removed from the order.

8. Sales and Promotions

  • Limited-Time Offers: From time to time, we may offer sales and promotions on our website. These offers are typically time-sensitive and subject to specific terms, including expiration dates and exclusions. Promotions cannot be combined unless explicitly stated.
  • Discount Codes: If you have a discount code, be sure to enter it at checkout. Discount codes cannot be applied to past purchases and are valid only during the specified promotion period.

9. Customer Support

If you have any questions or concerns about your order, our products, or our sales policies, please don’t hesitate to contact us. Our customer support team is here to help!

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed of any updates.