Refund and Returns Policy
Effective Date: January 8, 2025
At Chopglasnii, we want you to be completely satisfied with your purchase. If for any reason you are not fully happy with your order, we offer a simple and transparent refund and return process. Please review the following guidelines to understand our policy.
1. Return Eligibility
To be eligible for a return or exchange, the following conditions must be met:
- Timeframe: Returns or exchanges must be initiated within 30 days from the date of purchase.
- Condition: The item must be in its original, unused, and resalable condition, with all original packaging, tags, and labels intact. Items that have been used, damaged, or altered in any way will not be accepted.
- Proof of Purchase: You must provide a valid proof of purchase (e.g., receipt, order number) when returning an item.
2. How to Initiate a Return or Exchange
To start a return or exchange, please follow these steps:
- Contact Us: Reach out to our customer service team at info@chopglasnii.com or call us at (903) 364-2055. Provide your order number and the reason for your return or exchange.
- Return Authorization: Our team will review your request and provide you with return instructions, including a return authorization number (if applicable). Please note that returns without prior authorization may be delayed or refused.
- Return Shipping: You are responsible for the shipping costs associated with returns unless the product is defective or the return is due to an error on our part. We recommend using a trackable shipping service for your return to ensure it is received safely.
3. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed and credited back to your original payment method.
- Processing Time: Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
- Non-Refundable Items: Certain items, such as custom or personalized products, cannot be refunded unless defective.
4. Defective or Damaged Items
If you receive a defective, damaged, or incorrect item, please contact us immediately (within 7 days of receipt) at info@chopglasnii.com. We will provide you with a pre-paid return label and either a full refund or replacement, depending on your preference.
5. Exchanges
If you would like to exchange an item for a different size, color, or model, please follow the same steps as outlined for returns. Once we receive your returned item, we will process the exchange and ship the replacement item to you. Please note that you may need to cover the cost of return shipping for exchanges, and availability of exchanges depends on stock.
6. Non-Returnable Items
The following items are non-returnable:
- Gift cards
- Final sale or clearance items
- Customized or personalized products
- Used or worn items that show signs of wear and tear
7. Contact Us
If you have any questions or concerns regarding our refund and returns policy, please feel free to contact our customer support team:
Chopglasnii
Street: Po Box 180 Whitewright, Texas
Phone: (903) 364-2055
Email: info@chopglasnii.com
Website: chopglasnii.com